Legal

Privacy Policy

Effective Date: February 3, 2026

Last Updated: February 3, 2026

Important Notice

This is a placeholder Privacy Policy for SprintStack. It contains standard privacy terms but should be reviewed and customized by a qualified attorney to ensure compliance with applicable laws including POPIA (South Africa), GDPR (EU), and other relevant data protection regulations.

Introduction

SprintStack (Pty) Ltd ("we," "us," or "our") operates the website sprintstack.co.za (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Platform and use our services.

Please read this Privacy Policy carefully. By accessing or using the Platform, you agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.

Table of Contents

1. Information We Collect 2. How We Use Your Information 3. Sharing Your Information 4. Data Security 5. Data Retention 6. Your Rights (POPIA) 7. Cookies and Tracking 8. Children's Privacy 9. International Users 10. Changes to Privacy Policy 11. Contact Us
1

Information We Collect

1.1 Personal Information

When you use our Platform, we may collect the following personal information:

  • Account Information: Name, email address, phone number, password
  • Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
  • Profile Information: Professional background, technical expertise, profile photo (for Experts)
  • Communication Data: Chat transcripts, support tickets, email correspondence

1.2 Automatically Collected Information

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent on pages, clicks, search queries
  • Location Data: Approximate location based on IP address
  • Cookies: Session cookies, preference cookies, analytics cookies

1.3 Information from Third Parties

We may receive information about you from third-party services such as payment processors, authentication providers, and analytics services.

2

How We Use Your Information

We use your information for the following purposes:

  • Service Delivery: Connect you with Experts, facilitate chat sessions, process payments
  • Account Management: Create and maintain your account, authenticate users
  • Customer Support: Respond to inquiries, resolve issues, provide assistance
  • Platform Improvement: Analyze usage patterns, improve features, fix bugs
  • Communication: Send transactional emails, service updates, promotional content (with consent)
  • Security: Detect fraud, prevent abuse, enforce Terms of Service
  • Legal Compliance: Comply with laws, regulations, and legal processes
  • Analytics: Track performance, measure engagement, conduct research
3

Sharing Your Information

We may share your information with:

  • Experts: Your issue description and chat history are shared with assigned Experts
  • Payment Processors: PayFast, Stripe, or other payment providers (they have their own privacy policies)
  • Service Providers: Hosting, analytics, email services, customer support tools
  • Legal Authorities: When required by law or to protect our rights
  • Business Transfers: In the event of a merger, acquisition, or asset sale

We do not sell your personal information to third parties.

4

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • SSL/TLS encryption for data in transit
  • Encrypted storage for sensitive data
  • Access controls and authentication
  • Regular security audits and updates
  • Employee training on data protection

Disclaimer: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal obligations (e.g., tax, accounting records)
  • Resolve disputes and enforce our agreements
  • Prevent fraud and abuse

When you close your account, we may retain certain information for backup, archival, or legal purposes. Anonymized data may be retained indefinitely for analytics.

6

Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA) in South Africa, you have the following rights:

Right to Access

Request access to your personal information we hold

Right to Rectification

Request correction of inaccurate or incomplete information

Right to Erasure

Request deletion of your personal information (subject to legal requirements)

Right to Restrict Processing

Request limitation on how we use your information

Right to Data Portability

Request a copy of your data in a structured, machine-readable format

Right to Object

Object to processing of your information for marketing purposes

Right to Withdraw Consent

Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

7

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Types of cookies we use:

  • Essential Cookies: Required for the Platform to function (e.g., authentication, security)
  • Preference Cookies: Remember your settings and preferences
  • Analytics Cookies: Help us understand how you use the Platform (Google Analytics, etc.)
  • Marketing Cookies: Track your activity for advertising purposes (only with consent)

You can control cookies through your browser settings. Note that disabling cookies may affect Platform functionality.

Manage Cookies: Most browsers allow you to refuse cookies or delete existing cookies. Check your browser's help section for instructions.

8

Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at [email protected], and we will delete it promptly.

9

International Data Transfers

Your information may be transferred to and maintained on servers located outside of South Africa. By using the Platform, you consent to such transfers. We ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by data protection authorities
  • Adequacy decisions (countries deemed to have adequate data protection laws)
  • Certifications (e.g., Privacy Shield for US-based providers)
10

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on this page
  • Updating the "Last Updated" date
  • Sending an email notification (for significant changes)

Your continued use of the Platform after changes constitutes acceptance of the updated Privacy Policy.

11

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Company

SprintStack (Pty) Ltd

Privacy Inquiries

[email protected]

General Support

[email protected]

Information Regulator (South Africa)

If you're not satisfied with our response, you may lodge a complaint with the Information Regulator at justice.gov.za/inforeg

End of Privacy Policy

Thank you for reading our Privacy Policy. We are committed to protecting your privacy and data.

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Last updated: February 3, 2026